Digixtel advanced technology is at the center of VOIP telephone systems used by the government, educational institutions and non-profits around the world. Digixtel stability, reliability and lower cost of ownership makes it a perfect fit for organizations looking to advance their telephone infrastructure. The following are features that are offered as a standard package to our public sector customers:
The heart of quality big business phone systems, queuing correctly connects calls when the callers know what they want but not who they want. Our business phone system solution implements full queuing with even call distribution, skills-based call routing, overflow queues, self-managed agent presence, and real-time queue monitoring. Does yours?
Make sure calls to any department are answered by your most capable people first, while letting newer employees come up to speed at a more measured pace. You can even let people from different departments automatically support each other when one group is overloaded, reducing the need for new hires.
You can know what's happening with your business phone system at all times, as well as what happened yesterday, or last week. Tweak your organization as needed to provide the very best service to your customers.
Let employees work wherever is best, but keep them fully integrated into your business phone system, without paying for extra hardware or tie lines